Last updated: October 19, 2026
DigiPick.store sells digital downloads, including printable PDFs and editable templates. No physical item is shipped. This policy explains how to get help when an order or file has a problem.
Check the product before buying
Please review the actual page previews, language, page or sheet count, file format, compatible software, editing requirements, and usage license on the product page. A printable PDF is not an editable Word or Excel file unless the listing expressly includes that format. Software, printers, paper, and other supplies are not included.
When we can help with a replacement or refund
- Duplicate payment: If we confirm that you were charged more than once for the same intended purchase, we will refund the excess payment.
- Missing or inaccessible download: We will check the payment and order, help restore the download link, or provide replacement access. If we cannot supply the purchased file within a reasonable time, we will refund the affected item.
- Corrupted, incomplete, or incorrect file: We will check the supplied file and offer a corrected file or replacement. If the issue cannot be resolved within a reasonable time, we will refund the affected item.
- Materially different from the listing: If the supplied download does not match a material part of its description or preview, contact us so we can provide an appropriate correction, replacement, or refund.
Downloading a file does not remove your right to report a defect, an incorrect file, or a product that was materially misdescribed. Any remedy required by applicable consumer law remains available.
Change of mind and compatibility
Because digital files can be retained once access is provided, change-of-mind refunds are not generally offered after download access has been made available, except where applicable law requires otherwise. This includes accidentally choosing the wrong theme, language, or format when it was clearly disclosed before purchase. You may still contact us to explain the situation, including an accidental duplicate order; we will review it.
A disclosed software requirement or an issue caused solely by unsupported software does not by itself make a file defective. If the listing omitted or misstated a material requirement, we will review that as a description issue. We will also help troubleshoot ordinary download and printing problems.
How to request help
- Email info@digipick.store using the email associated with your order where possible.
- Include your order number, product title, and a short explanation. For a technical issue, include your device, app or browser, and the error message or a screenshot with private information hidden.
- We will verify the purchase, review the issue, and reply by email with the next steps. We may ask for reasonable details needed to reproduce the problem.
Please report problems as soon as you notice them, ideally within 14 days of purchase. This is a support guideline, not a deadline that removes any statutory rights, payment-provider rights, or remedies for a defect discovered later.
Do not send passwords, full card details, or unnecessary identity documents. For missing links, PDF opening, ZIP extraction, and A4 printing, see the Help & Download Guide.
How approved refunds are handled
Approved refunds are returned through the original payment method where supported. The amount and affected order items will be confirmed by email. The time before a refund appears in your account depends on PayPal and your bank or funding source; we do not control their processing time.
When an item is fully refunded, its store download permission may be revoked. A refund does not grant permission to resell, redistribute, or publicly upload the files. Payment disputes and other rights available through your payment provider remain subject to that provider’s rules.
Your consumer rights
This policy does not exclude, waive, or reduce rights that cannot lawfully be excluded under Philippine law or other consumer law applicable to your purchase. If a mandatory rule provides a different remedy, that rule applies.
Support: info@digipick.store
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